Last updated: 20 October 2026
1. Order Processing Time
Orders are processed and handed to our courier partner within 1-2 business days of payment confirmation (or order placement, for Cash on Delivery), Monday to Saturday, excluding public holidays. Made-to-order or custom-fit pieces may take longer — the estimated processing time is shown on the product page when applicable.
2. Shipping Charges
We offer free shipping on orders of ₹1,999.00 and above. Orders below this amount are charged a flat shipping fee of ₹99.00, calculated automatically at checkout before you pay — there are no hidden charges added afterward.
3. Delivery Timelines
Once dispatched, orders typically arrive within:
- Metro cities: 3-5 business days
- Other cities & towns: 5-8 business days
- Remote / rural pin codes: 8-12 business days
These are estimates provided by our courier partners and not a guaranteed delivery date. Timelines may extend during sale periods, extreme weather, or events outside our control.
4. Serviceable Areas
We currently ship across India to all pin codes served by our courier partners. If a pin code is unserviceable at checkout, you'll see a message before payment — no order will be accepted for an address we cannot deliver to. We do not currently ship outside India.
5. Order Tracking
Once your order ships, you'll receive an email with the courier name, tracking number, and a tracking link. You can also view this anytime from My Account → Order History.
6. Delayed, Failed, or Undeliverable Shipments
If a delivery attempt fails because of an incorrect/incomplete address or nobody being available to receive the package, our courier partner will typically attempt redelivery or hold the shipment at a local facility before returning it to us. If your order is delayed well beyond the estimated window above, please write to us at contact@madbluezzclothing.com with your order number and we'll follow up with the courier on your behalf.
7. Damaged or Lost in Transit
Every order is packed with care, but if a shipment arrives visibly damaged, please note this at the time of delivery where possible and email us within 48 hours with photos of the product and outer packaging. If a shipment is confirmed lost in transit by the courier, we will send a free replacement (subject to stock) or issue a full refund, including any shipping charges paid.
8. Cash on Delivery (COD)
Where COD is available for your pin code and order value, please keep the exact amount ready for our delivery partner. COD orders are subject to the same processing and delivery timelines above.
9. Returns & Exchanges
Shipping is only one part of the picture — for details on returning or exchanging a delivered item, see our Refund & Cancellation Policy.
10. Contact
For any shipping or delivery query, write to us at contact@madbluezzclothing.com or call 9731232707. Our grievance officer, Bhuvan G, can be reached at the same email for unresolved complaints.